Feedback
We would love to hear from you. Your feedback helps us improve our services, and we are always pleased to pass on any compliments or praise to the staff members who have supported you.
There are several ways you can share your feedback:
NHS Friends and Family Test
NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service
Do not include personal information, for example your contact details or NHS number. We cannot reply to questions sent from here.
Complaints
You can make a complaint in the following ways:
- In person or by phone:
01388 811455
If you would prefer to speak directly with our Complaints Manager, Mr Brian Wilson, an appointment can be arranged. - In writing:
You can send a letter or email us at: nencicb-cd.bishopsclosemp@nhs.net - Complaints form:
Available from reception or downloadable from our website.
If you are making a complaint for someone else, we’ll need their written consent.
Independent Complaints Support
If you need help with your complaint, you can contact the North East Independent Complaints Advocacy Service (ICAS):
- Website: https://www.nhs.uk/services/service-directory/ica-north-east-nhs-independent-complaints-advocacy/N10975445
- Tel: 0808 802 3000
- Email: ica@carersfederation.co.uk
If you would prefer not to contact us directly, you can raise your complaint with the Integrated Care Board (ICB), who can investigate on your behalf:
North East & Cumbria ICB
- Tel: 0191 374 4218
- Email: nencicb.complaints@nhs.net
If you are not satisfied with our response, or with the response from the ICB, you can contact the Parliamentary and Health Service Ombudsman (PHSO):
- Website: www.ombudsman.org.uk
- Tel: 0345 015 4033
Disabled Facilities
We are committed to making our surgery accessible to all patients. The practice offers full wheelchair access, disabled toilet facilities, and a hearing loop system at reception to support patients with hearing difficulties. Please speak to a member of our team if you require any assistance during your visit. All of our consultation rooms are on the ground floor. We also provide disable parking at the front of the building, for easy access.
Do more with the NHS App!
Order repeat prescriptions, use eConsult, view your health record, get reminders and more! Watch the video on our NHS App info page
Bishops Close Medical Practice
The Health Centre
Bishops Close
Spennymoor
County Durham
DL16 6ED
Phone: 01388 811455
Opening Hours
We are open 8 am and 6 pm, Monday – Friday. Unfortunately we are closed on Bank Holidays.
Sundays and Bank Holidays are covered by NHS 111 service where patients will be directed to a local hub.
Find us:
Out of hours
When the surgery is closed, call NHS 111 for free where the right healthcare professional will see you, as close to your home as possible. You may also use NHS Online at https://111.nhs.uk
In a genuine emergency you should call 999.
Chest pains and / or shortness of breath constitute an emergency.
Parking
We have dedicated parking for patients and disabled parking available at front of building for easy access.
NHS On-Line
NHS 111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. Your needs will be assessed and you will be given advice about whether you need to treat yourself at home or go to a Primary Care Centre. If you need face to face medical attention, you may be asked to attend a Primary Care Centre.
Urgent Treatment Centres (UTC’s)
If you have a minor injury, 24/7, 365 days a year, you can go to a Minor Injuries Unit at:
- Bishop Auckland Hospital – DL14 6AD
- Peterlee Community Hospital – SR8 5UQ or
- Shotley Bridge Hospital – DH8 0NB (8am to 11:59pm)
However, we would advise that you call NHS 111 to get an appointment thereby reducing your waiting times in the unit.
Minor injury units can treat non critical or life threatening injuries. They can treat a number of injuries including:
- Injuries to upper and lower liimbs
- Broken bones, sprains, bruises and wounds
- Bites – human, animal and insect
- Burns and scalds
- Abcesses and wound infections
- Minor head injuries
- Broken noses and nosebleeds
- Foreign bodies in the eyes and nose
The NHS belongs to us all. Lets use it responsibly. The way you use your NHS matters – using it wisely means we can develop and invest in local services to make your NHS fit for the future.
Phone 111 and TALK before you WALK
For more information, visit When to use an Urgent Treatment Centre
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