Feedback

Feedback Survey

As you may be aware your practice has recently implemented a new telephone system with the aim of improving your experience in contacting the practice. We are inviting patients who have accessed their practice by telephone in the last month to share their experience with us. The responses you provide will be used to inform future improvements for GP practice telephony systems.

For information, this survey is being conducted by the NHS North of England Commissioning Support Unit on behalf of NHS England and participation is entirely voluntary.

NOTE: Please do not include any personal details or details of health conditions. Information gathered from this survey will be shared to your practice, your local Integrated Care Board and NHS England to support the assessment of the benefits of the new telephone systems.

If you have a smartphone you can simply scan the QR code below to access the survey.
Alternatively, you can access the survey by clicking this link: Go to Survey

Thank you for your participation

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

Further written information is available regarding the complaints procedure from reception. You can also go to our Complaints Policy Page for more information.

Get in touch

We are here to help you and value your feedback. Click here to fill in our online survey

To contact our team, please fill out the form below and a member of our team will be in touch:

Name:(Required)

Phone Number:

Date of Birth:(Required)

For example, 24/09/1985

Email Address:(Required)

Type of enquiry:(Required)

Please select one

Details of your enquiry:

This form collects your name, date of birth, email, other personal information and medical details. This is to confirm you are registered with the practice, to allow the practice team to contact you and also to update your medical records held by the practice and our partners in the NHS. Please read our privacy policy to discover how we protect and manage your submitted data.

Bishops Close Medical Practice

The Health Centre
Bishops Close
Spennymoor
County Durham
DL16 6ED

Phone: 01388 811455

Email: nencicb-cd.bishopsclosemp@nhs.net

Opening Hours

We are open 8 am and 6 pm, Monday – Friday. Unfortunately we are closed on Bank Holidays.

Sundays and Bank Holidays are covered by NHS 111 service where patients will be directed to a local hub.

Find us:

Get directions

Out of hours

When the surgery is closed, call NHS 111 for free where the right healthcare professional will see you, as close to your home as possible. You may also use NHS Online at https://111.nhs.uk

In a genuine emergency you should call 999.

Chest pains and / or shortness of breath constitute an emergency.

Parking

We have dedicated parking for patients and disabled parking available at front of building for easy access.

For prescription requests please use the NHS App or online services, email us, register to use our telephone request service or drop your repeat slip at the practice.

Discover the NHS App

What is NHS Online?

Email us

Prescription services

Disabled Facilities

We are committed to making our surgery accessible to all patients. The practice offers full wheelchair access, disabled toilet facilities, and a hearing loop system at reception to support patients with hearing difficulties. Please speak to a member of our team if you require any assistance during your visit. All of our consultation rooms are on the ground floor. We also provide disable parking at the front of the building, for easy access.

Do more with the NHS App!

Order repeat prescriptions, use eConsult, view your health record, get reminders and more! Watch the video on our NHS App info page

Download the NHS App

NHS On-Line

NHS 111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. Your needs will be assessed and you will be given advice about whether you need to treat yourself at home or go to a Primary Care Centre. If you need face to face medical attention, you may be asked to attend a Primary Care Centre.

Urgent Treatment Centres (UTC’s)

If you have a minor injury, 24/7, 365 days a year, you can go to a Minor Injuries Unit at:

Bishop Auckland Hospital – DL14 6AD
Peterlee Community Hospital – SR8 5UQ or
Shotley Bridge Hospital – DH8 0NB (8am to 11:59pm)

However, we would advise that you call NHS 111 to get an appointment thereby reducing your waiting times in the unit.

Minor injury units can treat non critical or life threatening injuries. They can treat a number of injuries including:

Injuries to upper and lower liimbs
Broken bones, sprains, bruises and wounds
Bites – human, animal and insect
Burns and scalds
Abcesses and wound infections
Minor head injuries
Broken noses and nosebleeds
Foreign bodies in the eyes and nose

The NHS belongs to us all. Lets use it responsibly. The way you use your NHS matters – using it wisely means we can develop and invest in local services to make your NHS fit for the future.

Phone 111 and TALK before you WALK

For more information, visit When to use an Urgent Treatment Centre