Appointments
Appointments can be booked by calling the practice on 01388 811455 during working hours.
We are open 8 am and 6 pm, Monday – Friday.
Out of hours and Bank Holidays are covered by NHS 111 service where patients will be directed to a local hub.
How to Book an Appointment
Open Monday to Friday (excluding public holidays), until capacity is met each day. If your query is urgent please call us. When open, our online consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. We will review your request before the end of the next working day.
Urgent Same Day Appointments
If you believe your condition requires same‑day assessment, we will do our best to accommodate this. Please note that this may not always be with your usual GP.
You can contact the practice in the following ways:
- Telephone: Call 01388 817777, Monday to Friday, 8:00 am to 6:00 pm.
- In person: Visit the surgery and speak to a receptionist, Monday to Friday, 8:00 am to 6:00 pm.
When you contact us, you will be asked to provide brief information about your concern (see Care Navigation below). This helps our team ensure that you are directed to the most appropriate clinician or healthcare professional for your needs.
Updated: 01/02/2026
Telephone Appointments
To request a routine appointment:
- use our online system via the link at the top of this page
- phone us on 01388-817777, Monday to Friday 8 am to 6pm
- visit the surgery and speak with a receptionist, Monday to Friday 8 am to 6 pm
- use your NHS account (through the NHS website or NHS App)
When you get in touch, we’ll ask what you need help with (see Care Navigation below).
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Added: 10/06/2025
Do more with the NHS App!
Order repeat prescriptions, use eConsult, view your health record, get reminders and more! Watch the video on our NHS App info page
Call 999 or go to A&E in an emergency
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
E-Consults
The Practice releases some appointments which can be booked up to four weeks in advance using your SystmOne online account, the Airmid UK app or the NHS app on your mobile device or online.
These appointments will be released to online booking at the same time they are released to Reception for booking by phone or at Reception.
Please note that appointments may be at either St Andrew’s or Oxford Road.
When booking the appointment please enter a reason for the appointment as Reception may need to contact you to change your appointment if there is a more appropriate clinician to deal with your issue.
Home Visits
Do you need to see the doctor or nurse or just talk to them?
If you think that your problem can be dealt with by phone without face-to-face contact, please call 01388-817777 and ask for a telephone appointment.
If a doctor or nurse is not available when you call, the receptionist will ask you for:
- your full name, address and date of birth
- contact telephone number on which to call you back
- brief details of illness or reason for your call
- times when it will be convenient to call you back
The receptionist will then arrange for a clinician to call you back at a mutually convenient time.
If the clinician feels you need to be seen, they will arrange a surgery appointment or home visit with you.
tbc…
Patient Services
New Patients
Appointments
Prescriptions
Test Results
Self referral
Contact
Feedback
