Prescriptions
Request Prescriptions Online – Quick Reminder
For faster prescription orders, please use the NHS App. If you need assistance, feel free to call us. Thank you!
Do more with the NHS App!
Order repeat prescriptions, use eConsult, view your health record, get reminders and more! Watch the video on our NHS App info page
All repeat prescriptions are computerised. Patients who are given a repeat medication can request a repeat either by:
Alternatively, you can:
- Prescription Request Box: Drop off your repeat slip in the box located at the entrance of the Health Centre.
- Voice Connect (24/7 Service) by calling us on 01388 217184 – order over the phone at any time via our automated line.
- Email the practice on nencicb-cd.bishopsclosemp@nhs.net
Accessing SystmOnline or Voice Connect
You will need a username and password/PIN.
Email cdccg.bishopsclosemp@nhs.net and we will send your login details by email or text.
Medication Review
If you cannot order from your repeat list, you may be due a medication review. This helps ensure safe prescribing and may include a long‑term condition review. For queries, please email the practice: cdccg.bishopsclosemp@nhs.net
Find out how your medicine works, how to take it and possible side effects from the NHS website. For more information visit: NHS UK – Medicines A-Z
FAQs
What is a repeat prescription?
A repeat prescription is a medication that your doctor has authorised on your file which can be supplied for a certain period of time on a regular basis without having to see your doctor each time. Repeat prescriptions are normally authorised for a period of 6 to 12 months but this may vary with the type of medicine and at the doctor’s discretion.
How do I register for repeat prescriptions?
You can register with the practice to start ordering your repeat prescription online at your home/work computer. If you have already registered with the practice for this facility please click the button below:
https://systmonline.tpp-uk.com/2/Login
Do I need to Register every time I request a prescription?
No, this only needs to be done the first time that you use the service. When collecting login details please bring a form of ID with you.
Will I receive an email confirming receipt of my request?
No, you will not receive an email, but the system stores a history of everything you ordered.
Can I use my email address for more than one family member?
To keep patient’s records secure each patient will need their own login and password.
Why can I not see all my medication on the repeat medication list?
The doctor who prescribed your medication will decide whether it will be listed as a repeat medication on your records. This is a safety issue to ensure you are reviewed appropriately before any further medication is prescribed for you. If it is appropriate for you to order further prescriptions of the medication online it will be available for you to see and order when you login.
Prescriptions Charges and Exemptions
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication
Please read detailed information about prescription exemptions and fees on the NHS website and NHSBSA website.
How long does a repeat prescription take to process?
Please allow 48 hours for your prescription to be processed.
Prescriptions are sent electronically to your nominated pharmacy.
Please note: Your pharmacy may need an additional 72 hours to obtain and dispense the medication.
Prescription Costs & Prepayment Certificates
Prescriptions are free for people who are:
- On specific benefits or eligible under the NHS Low Income Scheme
- Age‑exempt
- Living with certain medical conditions
NHSBSA – Check what help you could get to pay for NHS costs: If you are not entitled to free prescriptions, a Prescription Prepayment Certificate (PPC) may save you money:
- A PPC could save you money if you pay for your NHS prescriptions.
- The certificate covers all your NHS prescriptions for a set price. You will save money if you need more than 3 items in 3 months, or 11 items in 12 months.
- Before buying a PPC, check if you’re entitled to free NHS prescriptions and other help with health costs using our eligibility checker.
NHS Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC): If you pay for NHS prescribed
- HRT medicine 3 or more times in 12 months, an HRT PPC could save you money.
- The HRT PPC covers an unlimited number of certain HRT medicines for 12 months, regardless of why they are prescribed.
- The HRT PPC does not cover all HRT medicines. Check if it covers your HRT medicine.
- If your HRT medicine is not covered, or you also get prescriptions for items other than HRT medicine, you may save more with a 3 or 12 month PPC that covers all NHS prescriptions.
- Before buying an HRT PPC, check if you’re entitled to free NHS prescriptions and other help with health costs using our eligibility checker.
Cost‑Effective Prescribing
Bishops Close Medical Practice is committed to providing effective, good‑value treatment while reducing waste.
As medication prices and availability change, we may suggest safe alternative treatments.
We will always inform you of any changes and are happy to discuss concerns.